NJ TRANSIT is inviting customers to interact with senior management and operations personnel at the latest âWe Are Listeningâ forum.
DATE: Thursday, October 11 TIME: 4:30 p.m. to 6:30 p.m. LOCATION: Hoboken Terminal (outside waiting room)
NJ TRANSIT conducts the forums to give customers the opportunity to speak directly to NJ TRANSITâs Executive Director, general managers of operations and senior level staff. Customers are encouraged to stop by with any questions they may have and to offer any feedback about their commuting experiences.
Customer feedback gathered through the forums, as well as through customer surveys, is an important part of NJ TRANSITâs âScorecardâ initiative to provide the public with a clear measurement of how the corporation is performing. The feedback is used to target specific improvements in order to boost customer satisfaction.